Privacy Policy
At Regin Products Ltd. we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect both personal, non-personal and business information about people who visit our website, make an enquiry about our products or company, or do business with us either through the website or via other mediums (email, telephone, fax, post). It details how we collect and use such information, the conditions under which we may disclose it to others, how we keep it secure and your rights, and how you can action those rights under the GDPR.
We may change this Privacy Notice from time to time so please check on our website that you’re happy with any changes. A printed copy can also be requested by contacting us at the address below. By using our website, or by entering a business relationship with us either as a customer or supplier, you are accepting the terms of this Privacy Notice.
Please note that where information is considered as non-personal, relates only to a Company and does not identify individuals within that Company, some of the information in this Privacy Notice may not apply.
Who are we?
We are Regin Products Ltd.
Established in 1987 by the Simpson family, Regin Products Ltd is still an approachable family run company. We have over 30 years’ experience in supplying safe, efficient and innovative products to Heating and Plumbing Engineers via our extensive network of stockists. Our range now exceeds 750 Regin tools and consumables. Many of our products are unique, we pride ourselves on their quality and our high levels of service; we are ISO 9001 certified.
Our Company & Contact Details
Name: Regin Products Ltd
Address: 8 – 13 Tower Square, Huntingdon, Cambridgeshire. PE29 7DT
Email: sales@regin.co.uk
Telephone: 01480 412415.
Regin Products Ltd is registered in England & Wales with Company Number 02012133 & Registered Office Address Brunel House, 1 Archers Court, Huntingdon, Cambridgeshire, England, PE29 6XG
Regin Products is registered with the Information Commissioners Office with Registration Number ZA231116
For enquiries regarding any aspect of this Privacy Notice or the way we handle your information, or if you wish to exercise your rights under Data Protection Legislation, please contact Simon Hatch – Quality Manager using any of the above contact methods.
What type of information we have?
From our website the personal information we collect might include your name, business name, address, telephone number, email address, IP address, and information regarding what pages are accessed and when.
When you transact with us via other means, such as telephone, mail, fax or email, we collect information that you provide to us in order to set up and manage your account including, in addition to the above, delivery addresses and order transactional data.
If you are a business we may also have information about your creditworthiness and financial status.
How do we collect information and why we have it?
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- When interacting with our website and/or making an enquiry or account application through it. This is both to allow us to action your request and for us internally to monitor the performance of our website and also analyse our visitors for analytical purposes.
- When you complete a paper application and send it to us by electronic or non-electronic means to allow us to review your application and, if successful, create an account for you.
- When place orders using any means to allow us to process and fulfil your order.
- When you make contact with us and provide any further information that we may decide to store which we may use to manage your account or carry out a specific task you have requested.
We also receive personal information indirectly, from the following sources in the following scenarios:
- Information received from a Credit Reference Agency about your business when are considering an application for a new account or periodically thereafter when we are reviewing an active account. (This does not apply to individuals unless you give your explicit consent for a credit search to be carried out).
- Information from Trade Associations that we may work with and to whom you are also a member (such as the NMBS). This allows us to set up accounts through the trade association so that invoicing can take place through them and also allows us to contact their members directly with information that we feel may be useful to them.
- We may be passed your basic contact details from a 3rd party that we have mutual dealings with in order to be able to help you with an issue you are having (such as our customer and your supplier) so we can contact you directly to discuss this.
- We may obtain information from public sources such as the internet. We will use this information to carry out checks on a business and also use contact information provided by that source to make contact with the.
Under the General Data Protection Regulations (GDPR), the lawful bases we rely on for processing this information are:
- We have a contractual obligation. – In order to fulfil the supplier / customer relationship we need to obtain, store and use information about you.
- Your consent. (You are able to remove your consent at any time. You can do this by contacting us using one of the methods detailed above)– Where we do not have a business relationship with you, we will use the consent you have given when you provide the information as the bases for processing.
- We have a legitimate interest – We will use this as a bases for processing your information for our own security and for fraud prevention. We will also use this bases to allow us to monitor our own business performance and that of our website and other assets.
What we do with the information we have
We may use your information to:
- Set up and manage your account with us.
- Process orders that you have submitted.
- Respond to communications from your received either directly or indirectly.
- Send you communications which you have requested and that may be of interest to you.
- Advise promotions of our company’s goods and services.
- To perform analytics on your transactional information to help us improve our products and the service we provide.
How we store your information
Your information is stored securely in the following places and using the following methods:
- Electronically on servers located both at our premises and at secure off-site backup locations.
- In paper form at our business address.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
Our staff and contractors will have access to your information on a strictly ‘need to know’ basis.
We may give access to your data to 3rd party organisations or individuals to allow them to perform a task or duty on our behalf. (See below)
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings via MailChimp) provided you have opted in to this, if you wish to unsubscribe from email marketing, there is an unsubscribe option at the bottom of each email. Alternatively, you may email us at sales@regin.co.uk
We may also allow third parties access to your data where we have a contract in place for them to help us manage or analyse this data for us. Results of such analytics will be for our internal use and will be anonymised if they are to be shared with others either privately or publicly.
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
- Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using one of the methods detailed in the Our Company & Contact Details section if you wish to make a request.
Your choices
We will not contact you for marketing purposes by email, phone or text message if you have requested us not to do so. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by using one of the methods detailed in the Our Company & Contact Details section.
Accuracy of your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please contact us using one of the methods detailed in the Our Company & Contact Details section
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of 'cookies'
Like many other websites, our website does use cookies in order to provide the best user experience allowing visitors to log in and retain baskets. In addition, they are used to allow us to monitor visitors as they pass through our website in order to help us make improvements. We use Google Analytics for this purpose.
If you wish to learn more about cookies and how to manage them, visit www.aboutcookies.org
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or under
We are concerned to protect the privacy of children aged 16 or under. Our website is not designed to be used by those ages 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Website recording
Our web site also uses Google Analytics which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by Google Analytics website is for Regin Products Ltd internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
How to complain
If you have a complaint about the way your data has been obtained, used, stored or managed we would ask you to make this to us directly and will happily investigate this and provide you with a detailed response. Your complaint should be made using one of the methods detailed in the Our Company & Contact Details section.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Review of this Policy
This policy will be reviewed at least annually.
Date of last review: 16th May 2024.